Our Hotels

Oban, Argyll

Portree, Isle of Skye

Glencoe, West Highlands

Welcoming you back

Much has changed in the world over the past few months. However, one thing that remains constant is our commitment at Marmalade Hotel to create happy, memorable experiences for our guests, teams and the local community.

With conditions continually changing due to COVID-19, we are actively monitoring and evolving our practices to ensure what we are doing is safe and effective in accordance with Government guidelines.

As we welcome you back, you will notice our increased cleaning regimes are designed to set an even higher level of cleanliness throughout our hotels, restaurants and bars. Our comprehensive safety guidelines for both our team and guests will ensure that everyone in our properties can always feel comfortable.

Public

Spaces

We’ve increased the frequency of cleaning in our public areas including reception, stair cases, door handles, public bathrooms and room keys using environmentally friendly chemicals. Dedicated team members will be solely focused on maintaining our high standards. You will find hand sanitiser dispensers for your use at the entrance and throughout our building. We are observing social distancing in all areas.

Guest

Rooms

On top of our already rigorous cleaning processes, additional disinfecting protocols have been implemented in our guest rooms. Personal protective equipment, including gloves and facemasks, will be offered to our team members and guests. We have removed decorative items including cushions, bed throws and magazines to reduce ‘high touch’ areas.

Guest

Arrival

Our check-in process has changed slightly to minimise contact; We encourage guests to opt for online self-check-in/check-out as a contactless option. During the check-in process, guest preferences will be established regarding housekeeping services and breakfast timings.

Our

Team

Our team of staff are fully trained in the latest protective measures. By taking care of our team members and following our new cleaning routines, we will be ensuring the health and safety of our guests. Continuous team training will ensure that the above protocols are adhered to.

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Friday 9th October

Chargrill Restaurant

Following on from the Scottish Government announcement on 7th October we are receiving a large volume of calls, messages & emails. We will endeavor to respond to all enquiries as soon as we can.

The Chargrill Restaurant reopening has been brought forward to open from 6pm Friday 9th October for hotel residents with a limited menu.

- Dinner will be served 6pm until 10pm (last booking 8.30pm)
- We can continue to accommodate up to 6 guests from 2 households for Hotel Residents only.

We cannot serve alcohol indoors at any time to anyone.

The above restrictions will be in place until at least the 25th October.

We look forward to welcoming you.

Safe Stay Programme

Health and Hygiene

We are committed to delivering a clean and safe environment and have created a 16-step safe stay programme to set a new standard of hotel cleanliness to ensure our guests enjoy an even cleaner and safer stay. Out safe stay programme has been designed in partnership with world leading hygiene experts Eco-Lab, to ensure your safety and peace of mind.

Social distancing
We are implementing social distancing measures throughout the hotel
Increase cleaning and disinfecting
We’ve increased frequency of cleaning in our public areas including reception, stairs, door handles, public bathrooms and room keys
Air circulation
Doors will be left open to increase air circulation and ventilation in public areas where ever possible.
Sanitising stations
You will find hand sanitiser stations for your use at the entrance and throughout our building.
Guest Information
Our check-in process has changed slightly to minimise contact, clean and disinfected key cards (keys) are provided upon check-in, along with a note of useful information.
Express check-out
We encourage guests to opt for an express check-out to minimise contact with team members
Methods of payment
We are only accepting cards. No cash please.
Guest PPE
Face masks and gloves are offered to all guests during check-in. Sanitising wipes are available in all guest rooms.
Guest Room Cleaning
Guest rooms are deep cleaned after every stay using Arpal Environmentally friendly cleaning products
Reduced in-room Amenities
The following ‘high-touch items’ are removed from all rooms; guest directory, pen and paper, robes and slippers, iron and ironing board. *all will be available on request.
Linens
All linens are washed at an optimal disinfection temperature above 60°C
Restaurants & Bars
In our dining areas, tables are allocated to ensure guests are physically distanced from one another. No breakfast buffets
Food Safety
Your order will be taken at your table and your food will be served to you while you are seated. So sit back and relax.
Team training
We have partnered with Eco Lab to provide all team members with a comprehensive hygiene and prevention training programme.
Team member temperature checks
We are administering temperature checks for team members, when legally permitted or required.
Team member PPE
We are providing team members with personal protective equipment.

Booking with Confidence

Frequently Asked Questions

Please find below answers to some of our frequently asked questions:

When can I stay?

We are awaiting Government guidance to move forward and announce a reopening date. Working alongside this, we will be able to welcome you back, providing the best safety service as well as comfort and trust as usual.

What happens if I need to cancel?

At this time, we recognize the need for flexibility, and we are regularly updating our cancellation policy to accommodate those affected by these unprecedented circumstances. Our intention, as always, is to ensure the comfort and happiness of our guests.

For group bookings, we ask organizers to contact groups@perlehotels.com

Is the hotel practising social distancing?

Yes, our team will observe social distancing and new signage will guide you safely through our hotel.

Have you increased the frequency of cleaning?

Yes, to help encourage good hygiene practices, a dedicated member of staff will be ensuring regular sterilization in our public areas and external entrances. Additional disinfecting protocols have also been implemented in our guest rooms.

Will hygiene products be available in the hotel?

Yes, face masks and gloves will be available to all guests and staff. Sanitising stations are at the entrance and throughout our building. Sanitising wipes will be included in every room.

Will breakfast still be served in the restaurant?

Yes, our restaurant will be open for breakfast with a reduced menu. We will follow government guidelines on hygiene regulations, including social distancing and occupancy, to ensure the safety of our team and guests.

COVID-19 Updates

Welcoming you back

Public

Spaces

Guest

Rooms

Guest

Arrival

Our

Team

Friday 9th October

Chargrill Restaurant

Safe Stay Programme

Health and Hygiene

Social distancing

Increase cleaning and disinfecting

Air circulation

Sanitising stations

Guest Information

Express check-out

Methods of payment

Guest PPE

Guest Room Cleaning

Reduced in-room Amenities

Linens

Restaurants & Bars

Food Safety

Team training

Team member temperature checks

Team member PPE

Booking with Confidence

Frequently Asked Questions

When can I stay?

What happens if I need to cancel?

Is the hotel practising social distancing?

Have you increased the frequency of cleaning?

Will hygiene products be available in the hotel?

Will breakfast still be served in the restaurant?

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