Much has changed in the world over the past few months. However, one thing that remains constant is our commitment at Perle Hotels to create happy, memorable experiences for our guests, teams and the local community.
With conditions continually changing due to COVID-19, we are actively monitoring and evolving our practices to ensure what we are doing is safe and effective in accordance with Government guidelines.
As we welcome you back, you will notice our increased cleaning regimes are designed to set an even higher level of cleanliness throughout our hotels, restaurants and bars. Our comprehensive safety guidelines for both our team and guests will ensure that everyone in our properties can always feel comfortable.
We’ve increased the frequency of cleaning in our public areas including reception, lifts, door handles, public bathrooms and room keys using environmentally friendly chemicals. Dedicated team members will be solely focused on maintaining our high standards. You will find hand sanitiser dispensers for your use at the entrance and throughout our building. We are observing social distancing in all areas.
On top of our already rigorous cleaning processes, additional disinfecting protocols have been implemented in our guest rooms. Personal protective equipment, including gloves and face masks will be offered to our team members and guests. We have removed decorative items including cushions, bed throws and magazines to reduce ‘high touch’ areas.
Our check-in process has changed slightly to minimise contact; We encourage guests to opt for online self-check-in/check-out as a contactless option. During the check-in process, guest preferences will be established regarding housekeeping services and breakfast timings.
Our team of staff are fully trained in the latest protective measures. By taking care of our team members and following our new cleaning routines, we will be ensuring the health and safety of our guests. Continuous team training will ensure that the above protocols are adhered to.
Perle Hotels are committed to delivering a clean and safe environment and have created a 16-step safe stay programme to set a new standard of hotel cleanliness to ensure our guest enjoy an even cleaner and safer stay. Out safe stay programme has been designed in partnership with world leading hygiene experts Eco-Lab, to ensure your safety and peace of mind.
We are implementing social distancing measures throughout the hotel
We’ve increased frequency of cleaning in our public areas including reception, lifts, door handles, public bathrooms and room keys
Doors will be left open to increase air circulation and ventilation in public areas where ever possible.
You will find hand sanitiser stations for your use at the entrance and throughout our building.
Our check-in process has changed slightly to minimise contact, clean and disinfected key cards (keys) are provided upon check-in, along with a note of useful information.
We encourage guests to opt for an express check-out to minimise contact with team members
We are only accepting cards. No cash please.
Guest rooms are deep cleaned after every stay using Arpal environmentally friendly cleaning products
Face masks and gloves are offered to all guests during check-in. Sanitising wipes are available in all guest rooms.
The following ‘high-touch items’ are removed from all rooms; guest directory, pen and paper, yoga matt, robes and slippers, iron and ironing board. *all will be available on request.
All linens are washed at an optimal disinfection temperature above 60°C
In our dining areas, tables are allocated to ensure guests are physically distanced from one another. No breakfast buffets
Your order will be taken at your table and your food will be served to you while you are seated. So sit back and relax.
We have partnered with Eco Lab to provide all team members with a comprehensive hygiene and prevention training programme.
We are administering temperature checks for team members, when legally permitted or required.
We are providing team members with personal protective equipment.
Please find below answers to some of our frequently asked questions:
We are awaiting Government guidance to move forward and announce a reopening date. Working alongside this, we will be able to welcome you back, providing the best safety service as well as comfort and trust as usual.
At this time, we recognize the need for flexibility, and we are regularly updating our cancellation policy to accommodate those affected by these unprecedented circumstances. Our intention, as always, is to ensure the comfort and happiness of our guests.
For group bookings, we ask organizers to contact groups@perlehotels.com
Yes, our team will observe social distancing and new signage will guide you safely through our hotel.
Yes, to help encourage good hygiene practices, a dedicated member of staff will be ensuring regular sterilization in our public areas and external entrances. Additional disinfecting protocols have also been implemented in our guest rooms.
Yes, face masks and gloves will be available to all guests and staff. Sanitising stations are at the entrance and throughout our building. Sanitising wipes will be included in every room.
Yes, our restaurant will be open for breakfast with a reduced menu. We will follow government guidelines on hygiene regulations, including social distancing and occupancy, to ensure the safety of our team and guests.
